You agree that you are only authorised to visit, view and to retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorised by Counsl to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorised by Counsl to do so. The content and software on this Site is the property of Counsl and/or its suppliers and is protected by international copyright laws. We post a legal notice and various credits on pages of the Site, which may not be removed. Please do not remove this notice or these credits, or any additional information contained along with the notices and credits.
Counsl does not promise that the Site will be error-free, uninterrupted, nor that it will provide specific results from use of the Site or any Content, search or link on it. The Site and its Content are delivered on an “as-is” and “as-available” basis. Counsl cannot ensure that files you download from the Site will be free of viruses or contamination or destructive features. Counsl disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose. Counsl will not be liable for any damages of any kind arising from the use of this Site, including without limitation, direct, indirect, incidental, and punitive and consequential damages.
Counsl makes no guarantee of any specific result from use of this Site or use of the Counsl service.
Counsl disclaims any and all liability for the acts, omissions and conduct of any third party users, Counsl users, advertisers and/or sponsors on the Site, in connection with the Counsl service or otherwise related to your use of the Site and/or the Counsl service.
Ownership of Materials
All materials on Counsl’s website are copyrighted and are protected under treaty provisions and world-wide copyright laws. Counsl’s materials may not be reproduced, copied, edited, published, transmitted or uploaded in any way without Counsl’s written permission. Except as expressly stated in the limited licence provision of these terms and conditions, Counsl does not grant any express or implied right to you under any of its trademarks, copyrights or other proprietary information.
We will terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license express consent, valid defence or fair use exemption to do so. In particular, users who submit Content to this Site, whether articles, images, stories, software or other copyrightable material must ensure that the Content they upload does not infringe the copyrights or other rights of third parties (such as privacy or public rights). After proper notification by the copyright holder or its agent to us, and confirmation through court order or admission by the user that they have used this Site as an instrument of unlawful infringement, we will terminate the infringing users’ rights to use and/or access this Site. We may, also in our sole discretion, decide to terminate a user’s rights to use or access the Site prior to that time if we believe that the alleged infringement has occurred.
Links and Search Results
The Site may automatically produce search results that reference or link to third party sites throughout the World Wide Web. Counsl has no control over these sites or the content within them. Counsl cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Counsl does not endorse the content of any third-party site, nor do we warrant that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Counsl for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site.
The following is a partial list of the kind of Content which is illegal or prohibited on the Site. It includes Content that:
It is a violation of these rules to use any information obtained from this Site in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit or sell to any User without their prior explicit consent.
No Commercial Use
No area of this Site may be used by our visitors for any commercial purposes of any kind. You must obtain our prior written consent to make commercial offers of any kind, whether by advertising, solicitations, links, or any other form of communication. Without limiting the foregoing, you may not use this Site to resell or link to other sites. We will investigate and take appropriate legal action against anyone who breaches this provision, including without limitation, removing the offending communication from the Site and barring anyone breaching this provision from use of the Site. We reserve the right to block access to this Site or Counsl’s other services, or to cancel an order with respect to any person who is known or reasonably believed to be: a) acting unlawfully, or breaching these Terms, or infringing Counsl’s rights; or b) associated with any person who is known or reasonably believed to be acting unlawfully, or breaching these Terms, or infringing Counsl’s rights. Exceeding any limitations or breaching any terms on the Site will be deemed to be a breach of these Terms.
Access and Interference
You agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained thereon or for any other unauthorised purpose without our prior express written permission. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the Counsl website. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. You agree that you will not copy, reproduce, alter, modify, create derivative works, or publicly display any content (except for your own personal, non-commercial use) from our website without the prior express written permission of Counsl.
Unauthorized Use of the Site
Illegal and/or unauthorised uses of the Site, unauthorised framing of or linking to the Site, or unauthorised use of any robot, spider or other automated device on the site, will be investigated and appropriate legal action will be taken, including without limitation civil, criminal and injunctive redress.
Violation of the Terms
Limitation on Liability
Except in jurisdictions where such provisions are restricted, in no event will Counsl be liable to you for any indirect, consequential, exemplary, incidental, special or punitive damages, including also lost profits, even if Counsl has been advised of the possibility of such damages.
This site is controlled and operated by Counsl from its offices in the United Kingdom. If there is any dispute about or involving the Site, by using the Site, you agree that the dispute will be governed and construed by English law. In the event of a dispute arising out of or relating to these terms and conditions, or your use of or access to this site, litigation must be brought in court in London, England without regard to its conflict of law provisions. The Courts of London shall have exclusive jurisdiction in relation to any claims.
You agree to indemnify and hold Counsl, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site.
1.1 Anyco Limited (“Counsl”, we”, “us”, “our”) is a company registered in England and Wales with registered offices at 18 Raith Avenue, London, N14 7DU, United Kingdom.
1.2 We operate an online marketplace where you can purchase products and any other associated services from us.
1.3 This “Purchase Policy” sets out the terms and conditions applicable to purchases of products and any other associated services from us.
1.4 We may sell different types of packages and it is your responsibility to ensure the package you select is suitable for your requirements. Our products and services are not suitable for you if your permanent home is not in the UK or if you own a business, agricultural property or assets outside of the UK.
1.5 In this Purchase Policy, we refer to any products and services offered for sale by us as “Items”.
1.6 Please note, Items cannot be exchanged or refunded after purchase, save as set out in clauses 8 and 9 of this Purchase Policy.
1.7 Nothing in this Purchase Policy affects your statutory rights as a consumer.
2. LEGALLY BINDING CONTRACT
2.1 In order to make a purchase from us, you must be 18 years old or more and able to enter into legally binding contracts.
2.2 A legally binding contract between us only forms when notify you that we have accepted your submission of our questionnaire. You have sixty days from your purchase to submit your fully completed questionnaire. Counsl has no obligation to complete any orders or to issue any refunds where any questionnaires are submitted to submitted to Counsl outside of this period.
2.3 Any purchase from us forms a legally binding contract that is subject to: (i) this Purchase Policy; (ii) any special terms and conditions stated to be applicable to an Item.You should read this Purchase Policy carefully before you make a purchase.
2.4 By purchasing one or more Items from us, you acknowledge that you have read, understood and agree to be bound by the terms and conditions of this Purchase Policy. If you do not agree with this Purchase Policy or any other applicable terms and conditions, or if you cannot comply with any of them, then you must not make a purchase.
2.5 We reserve the right from time to time to make changes to this Purchase Policy. Where we make any such changes, we shall post the updated version of this Purchase Policy on our website. Therefore, we recommend you check this Purchase Policy regularly to stay informed of its current terms and conditions. All purchases are subject to the applicable version of this Purchase Policy that was published at the time of purchase. If you do not agree with any revised version of this Purchase Policy, or if you cannot comply with it, then you must not make a purchase.
3. PRICES, PAYMENT AND PLACING ORDERS
3.1 All prices for Items offered for sale from us are where applicable, inclusive of VAT.
3.2 Whilst we try to ensure that all advertised prices are accurate, errors may occur. If we discover an error in the price of any Item you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price (in which case we will credit or debit you as applicable) or cancelling your order (in which case you will receive a full refund). If we are unable to contact you to confirm your order at the correct price, you agree that we may treat the order as cancelled and issue you with a full refund, without any further liability.
3.3 In many circumstances, some Items are “market-priced,” and so Sale Prices may increase or decrease at any time, based on demand. You will not be entitled to a refund or credit if (i) the Sale Price you paid for an Item was at any time before you purchased your Item less than the Sale Price you paid; or (ii) the Sale Price of any other Item to the relevant event (whether in the same price category or otherwise) is/are subsequently reduced after you purchase your Item.
3.4 If you do not receive an order confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm by emailing us at: [email protected] to see whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for any costs or losses you incur if you assume that an order was or was not placed because you failed to receive an order confirmation.
3.5 All purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. Your order may be cancelled if it has not passed our verification process or if payment is not received in full. In rare circumstances, if your payment is recalled by the associated bank or payment provider, we reserve the right to cancel and refund any order for which an order confirmation has been sent. We accept no responsibility or liability for such cancellations, as these are outside our control.
3.6 It is prohibited to obtain or attempt to obtain any Items through unauthorised use of any robot, spider or other automated device or software, or through unauthorised framing or linking to any website, or through any other illegal or unauthorised activity. We reserve the right to cancel any orders that we reasonably suspect to have been made in breach of this Purchase Policy, without any notice to you, and any and all Items obtained as part of such orders will be void.
3.7 To prevent fraud and protect us, we reserve the right to carry out checks and/or request that additional information be provided in order to verify purchases. We reserve the right to cancel any orders that we reasonably suspect to have been made fraudulently, without any notice to you, and any and all Items obtained as part of such orders will be void.
3.8 Please ensure that you read the full Item description details and are happy with your selection prior to purchase as we may be unable to rectify issues arising as a result of your mistake.
4.1 You are responsible for (i) providing a valid email address for e-delivery of the Items and ensuring that you are able to receive delivery of the Items by email (for example by ensuring that your email mailbox does not reject, bounce or otherwise prevent any relevant emails from being delivered, and by checking your email mailbox regularly (including junk or spam folders)).
4.2 We shall not be liable for, and you will not be entitled to any refund where delivery is refused, returned, missed, unclaimed or fails as a result of your failure to provide correct and complete delivery information and/or failure to ensure you are available to receive delivery of the Items (whether physically or via email, as applicable).
4.3 It is your responsibility to check your Items immediately once they have been delivered as mistakes cannot always be rectified. You should contact us by emailing [email protected] immediately if there is a mistake or error with your Items or if you do not receive your Items as ordered. We may not be able to assist you if you do not inform us of any errors that are reasonably obvious from inspection of your Items within 5 days of receipt.
4.4 In relation to any physical delivery, you are responsible for (i) providing a valid address for delivery of the Items and ensuring that you are able to receive delivery of the Items (for example by ensuring that somebody is able to receive delivery.
4.5 Any delivery of a physical product shall only apply to standard delivery in the UK. Any International delivery will incur additional postage and packaging charges.
5. ITEM RIGHTS AND OBLIGATIONS
5.1 Where your tems constitute Wills, please sign them in the presence of two witnesses and then keep them in a safe place. We will not be responsible if you fail to do this or for any Items that are lost, stolen, damaged or destroyed following receipt by you.
5.2 You acknowledge that lost, stolen, damaged or destroyed Items may not be able to be replaced. If we are able to issue replacement Items, we may charge you a reasonable administration fee.
6. INTELLECTUAL PROPERTY RIGHTS
6.1 Ownership in, and all rights created in relation to the contents of the Site vest in us absolutely unless otherwise indicated. We retain ownership of all intellectual property rights related to the Site, including copyrights, trademarks and other proprietary rights. No licence is granted to you to use any such intellectual property save that you are permitted to use the Site in accordance with these terms and conditions. You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or information or download from our Site except where expressly invited to do so or indicated on our Site. The collection, arrangement and assembly of all content on the Site is the exclusive property of Counsl and is protected by copyright.
6.2 You are granted a non-exclusive, non-transferable licence by us to use our Site and to print pages from the Site. If you order and pay for a package or service through the Site you will be granted permission to enable you to create and download your Document. You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or information or download from our Site except where expressly invited to do so or indicated on our Site.
6.3 You retain all of the intellectual property rights in your data. You grant us a perpetual, irrevocable, transferable, worldwide, royalty free and unlimited licence to use, modify, keep, share, save, copy, and utilise, your data for the purpose of providing you your purchased documents and/or services to you.
6.4 You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the documents or the content of our Site in any way; (ii) modify or make derivative works based upon our service and Site; (iii) embed a document as an “iframe” or “frame” from within another application; or (iv) reverse engineer or access the Site, the services or documents in order to (a) build a competitive product or service, (b) build a product using ideas, features, functions or graphics that are similar to those related to us, or (c) copy any ideas, features, functions or graphics of the Site. When using the Site you shall not: (i) send any correspondence that has not been suitably scanned for any software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (ii) interfere with or disrupt the integrity or performance of the Site or the data contained therein, or our Site, servers or networks; (iii) attempt to gain unauthorised access to secure pages of the Site or its related systems or networks; or (iv) take any action that imposes an unreasonably or disproportionately large load on our system.
7. RIGHT TO CANCEL
7.1 Purchases cannot be cancelled, exchanged or refunded after purchase. Should you decide not to sign a document produced for you, no refund will be given.
7.2 We reserve the right at all times in our discretion to cancel any purchase made by you, following which we will provide you with a full refund on the payment means originally utilised by you to make purchase.
8.1 The terms “including”, “include”, “in particular”, “e.g.” or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
8.2 The headings used within this Purchase Policy are for reference purposes only and do not affect its interpretation. Clauses references in these terms and conditions are references to the clauses of these terms and conditions of this Purchase Policy.
8.3 Capitalised terms in this Purchase Policy shall have the special meaning ascribed to them as set out within this Purchase Policy.
9. WARRANTIES AND INDEMNITIES
9.1 You represent and warrant that the information that you submit to us in relation your account and in your use and purchase of our services and packages is true, accurate and complete and you will not use any false information, including contact information. You further warrant and represent that you are aged 18 years or over and can enter into legally binding contracts.
9.2 You represent and warrant that in using our website, you shall comply with all applicable laws and regulations, along with the terms of this Purchase Policy and any other applicable terms and conditions.
9.3 You hereby indemnify and hold harmless us and our affiliates along with their respective officers, directors, employees and agents (the “Indemnified Parties”) against any losses, damages, expenses (including reasonable legal fees), liabilities, claims and/or demands suffered by any Indemnified Parties arising out of or in connection with your breach of this Purchase Policy or any other applicable terms and conditions, breach of any applicable laws or regulations, or breach of any third party rights.
10. LIMITATION OF LIABILITY
10.1 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) shall not be liable for any loss, injury or damage to any person (including you) or property howsoever caused:
(a) in any circumstances where there is no breach of contract or a legal duty of care owed by us;
(b) in circumstances where such loss or damage is not directly as a result of any such breach (save for death or personal injury resulting from our negligence); or
(c) to the extent that any increase in any loss or damage results from your negligence or breach by you of any of the terms of this Purchase Policy and/or any other applicable terms and conditions and/or any applicable laws or regulations.
10.2 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors), shall not be liable for any indirect or consequential losses or loss of data, profits, revenue, earnings, goodwill, reputation, enjoyment or opportunity, or for distress, or any exemplary, special or punitive damages, arising directly or indirectly from your use of our services and/or any purchases made under this Purchase Policy.
10.3 Unless otherwise stated in this clause 10, our liability to you in connection with an any Items you have purchased shall be limited to the price paid by you for the Items but excluding any Order Processing Fees.
10.4 We are not responsible for any internet connection errors experienced while using our Services.
10.5 Under no circumstances shall we be liable for death or personal injury suffered by you due to a purchase made on the Site, unless caused by our negligence. Neither shall we be liable for any loss or damage sustained to your property or belongings.
10.6 We will not be liable to you for failure to perform any of our obligations under this Purchase Policy to the extent that the failure is caused by a force majeure event (meaning any cause beyond our reasonable control including without limitation, acts of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments). This clause does not affect the terms of any clauses specifically providing for a right of refund.
10.7 Nothing in this Purchase Policy seeks to exclude or limit our liability for death or personal injury caused by our negligence, fraud or other type of liability which cannot by law be excluded or limited.
11. QUERIES, COMPLAINTS AND DISPUTE RESOLUTION
11.1 If we need to contact you, we will use the contact details you provided at the time of purchase. It is your responsibility to inform us immediately of any changes to your contact details, whether before or after receipt of Items. In particular, please ensure that you provide us with a valid email address as this is our preferred method of contacting you. You should also be aware that your email mailbox settings may treat our emails as junk, so remember to check your junk and/or spam folders.
11.2 If you have any queries or complaints regarding your purchase, please contact us quoting any order reference numbers. You can email us at [email protected].
11.3 Your query or complaint shall be acknowledged by us as soon as possible and in any event, within five business days of receipt.
11.4 We may need to contact one or more partners for more information before responding to your query or complaint.
11.5 If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to you and us. Please note, some complaints can take as much as 28 days to resolve.
11.6 Nothing in this Purchase Policy affects or restricts your statutory rights.
12.1 If we delay or fail to enforce any of the provisions of this Purchase Policy, it shall not mean that we have waived our right to do so.
12.2 We shall be entitled to assign our rights and obligations under this Purchase Policy provided that your rights are not adversely affected.
12.3 If any provision of this Purchase Policy is found by a competent court to be invalid or unenforceable, that provision shall be deemed to be omitted from this Purchase Policy and this shall not prevent the other provisions from continuing to remain in full force and operate separately.
12.4 If any provision of this Purchase Policy is or becomes illegal, invalid or unenforceable pursuant to the law of any applicable jurisdiction, this shall not affect or impair the legality, validity or enforceability in that jurisdiction of any other provision of this Purchase Policy.
12.5 This Purchase Policy does not create any right enforceable by any person who is not a party to it but does not affect any right or remedy that a third party has which exists or is available apart from the Contracts (Rights of Third Parties) Act 1999.
12.6 Nothing contained within this Purchase Policy and no action taken by you or us pursuant to this Purchase Policy shall create, or be deemed to create, a partnership, joint venture, or establish a relationship of principal and agent.
12.7 Any notice provided under this Purchase Policy shall be delivered upon receipt and shall be deemed to have been received at the time of delivery (if delivered by hand, registered post or courier) or at the time of transmission (if delivered by email).
12.8 This Purchase Policy shall be governed by and construed in all respects in accordance with English law and both you and we agree to submit to the non-exclusive jurisdiction of the English courts in relation to any dispute arising out of or in connection with this Purchase Policy.
12.9 Where you purchase any Probate Services, Counsl will provide this service utilising a regulated firm.
Cookies and other technologies
When you use our sites (including mobile sites or mobile apps), we and third party organisations may collect information by using ‘cookies’ and other technologies (for simplicity we refer to all such technologies as ‘cookies’).
What are cookies?
A cookie is a small text file containing small amounts of information – that passes to your computer through your web browser so that the website can remember who you are.
The length of time a cookie will stay on your computer depends on whether it is a persistent or session cookie. Session cookies are temporary cookies that stay on your computer until you leave the website. Persistent cookies stay on your computer after you have finished browsing until they expire or are deleted.
A pixel tag or sometimes called a web beacon is an invisible image with a line of code which is placed within an email message or on a web page. Cookies can either be categorised in to First or Third Party cookies. ‘First Party Cookies’ are cookies that Counsl places on your device whereas ‘Third Party Cookies’ are cookies that another party controls but are placed on your device when you visit our site. For example, we use Google Analytics cookies to gather information about the user experience on our website.
What are cookies used for?
Cookies can be put into one of the following categories: strictly necessary; analytics, functionality and advertising cookies. The table provides more information about each category.
These cookies are essential to make our website work. They enable you to move around the site and use its features. Necessary services, like the ability to access secure areas cannot be provided without these cookies.
For example, keeping you logged in during your visit. Without these cookies the site might forget you and you’d have to constantly log back in. When you make a purchase, cookies make sure they’re still in your shopping basket when you get to the checkout.
These cookies collect information about how people use our site, such as which pages are most frequently visited, and how people are moving from one link to another. Information collected on our open site are grouped together with information from other people’s use of our site on an aggregated basis. If you have logged into the client portal we may associate information from the cookies with your account. Overall, these cookies provide us with analytical information about how our site is performing and how we can improve it.
These cookies allow us to remember choices you make and tailor our site to provide enhanced features and content to you. For example, these cookies can be used to remember your user name (but not your password), they can also be used to remember changes you’ve made to text size, font and other parts of pages that you can customize.
Advertising and Marketing Cookies
These cookies are used to deliver marketing and advertising message that are tailored to you based on what you have browsed, purchased or shown interest in. We use these cookies in conjunction with third party organisations who provide tools that enable us to group you with other users to target these messages and adverts. For example, when you browse our websites or apps, add a package to your basket or make a purchase you may subsequently see adverts or messages for these or similar events. This could include an advert on Facebook, search results in Google or an email from us reminding you still have Items in your basket. All third parties we work with conform to online behavioural advertising (OBA) industry standards to ensure you are not personally identified and you have the options to opt out in the future.
How to manage cookies from this site
Most browsers will enable you to manage your cookies preferences e.g. have the browser notify you when you receive a new cookie or use it to disable cookies altogether. If you do decide to disable or delete these altogether some sites won’t work as well as they rely on cookies to provide you with the service, you have requested. If you do decide to disable or delete them altogether some sites won’t work as well as they rely on cookies to provide you with the service you have requested (see Strictly Necessary Cookies, above).
Changing browser settings
You can change your browser settings to limit which cookies can be set. These settings are usually found in the ‘options’ or ‘preferences’ menu for your browser.
Further information can be found here, or in the ‘Help’ menu of your browser:
Cookie settings in Internet Explorer
Cookie settings in Chrome
Cookie settings in Firefox
Cookie settings in Safari
Updates to this policy
We may update this policy from time to time, please check back regularly for amendments.
Policy last updated 09 August 2021